On the River General Machinery Co., Ltd., Guangdong Province, the main functions of the customer service department: through the development of customer service principles and standards, to develop standard service workflow design customer service measures and promote the work of all branches of the coordination within the Group, to provide customers with quality services, thus shaping and maintenance of culture and art, Shenzhen Dutch autumn landscape Engineering Limited a good image and reputation, to gain a competitive advantage for the Group, to make every customer a loyal partner of the summer rock group.
 
General functions
        1. Customer surveys and the development and management: the need to operate under the summer rock group, through the organization to carry out all aspects of customer survey activities understanding of the group a variety of customers, potential customers for the Group's development, provide the basis for providing services meet customer needs.
        2. Customer Relationship Management: through the establishment and improvement of the customer service system, and constantly improve customer service, has won a good reputation for the Group, thereby consolidating and strengthening the relationship between the Group and its customers, and provide support for the Group's sales work.
        3. Large customer management: the establishment of a dedicated customer service team, tailored for the Group's large customer personalized service model, providing a full range of services targeted, thereby ensuring stable cooperative relations with large customers and improve the Group's operating profit.
        4. After-sales service management: establish after-sales service management system and norms, and to organize the implementation of the Group's after-sales service, to fulfill their commitment to resolve customer issues, improve customer satisfaction and loyalty.
        5. Customer complaint management: develop and improve the customer complaint management standards;